Frequently Asked Questions

  • How do I wear my Cozmeena Shawl?

    Good question! See our instructions and watch our demonstration video here. It takes a little practice, but trust us, once you get the hang of of it, throwing on your Cozmeena Shawl will be effortless.

    - top
  • Your packaging is beautiful. Can it be recycled?

    Yes! We believe in preserving our environment and respecting our limited natural resources. Cozmeena Knitting Kits are shipped in recyclable cardboard boxes in a hand-stitched gold, organza bag. Each knitting kit is wrapped with black grosgrain ribbon with small square tags adorning each skein of yarn. If you are so inclined, we would be happy to have you return the organza bag, grosgrain ribbon and Cozmeena tags for re-use. For details on how to recycle your Cozmeena packaging see our Recycling Policy.

    - top
  • What’s your privacy policy?

    Your privacy and personal information is valued and respected by Cozmeena.   Our systems are set up to keep your personally identifiable information secure and confidential. For details see our Privacy Policy.

    - top
  • How do I get my “Local Pickup” order?

    We'll send you an email with instructions on when and where you can pick up your order as soon as it has been processed.  If you are in a super hurry, let us know in the "Order Notes" section of the checkout page and we'll do our best to help you out.

    For more information see our Shipping Policies

    - top
  • Can I rush my order?

    We offer rush shipping for an extra $20 per order.

    - top
  • Can you ship outside the U.S.?

    Probably.  But your order will need special handling.  Call us at 732-345-1188 and we'll take care of it.

    - top
  • How is shipping calculated?

    Shipping is available by UPS or United States Postal Service. Shipping is calculated based on your ship-to address. You will be able to choose your shipping rate and timing after you enter your address in the Shipping Cart page.

    - top
  • I have a different question. Where can I get help?

    Check out the fine print on the Terms, Conditions and Policies page.

    If you still need help contact Lisa at info@Cozmeena.com or 732-345-1188.

    - top